Privacy Policy

1. Who We Are

Organisation: Agency for Child Relief Aid (ACRA)

Registration: Registered with the Relief and Rehabilitation Commission (RRC), Republic of South Sudan

Address: Munuki Residential Area, Juba, South Sudan

Email: info@acrasouthsudan.org

Phone: +211 925 945 465

 

2. What Information We Collect

We may collect the following personal information when you use our website:

• Contact form submissions — your name, email address and message when you contact us through our website

• Newsletter subscriptions — your email address if you sign up to receive updates from ACRA

• Donation information — name and contact details provided when making a donation (payment processing is handled securely by third-party providers)

• Volunteer and partnership enquiries — professional information you provide when expressing interest in working with ACRA

• Website analytics — anonymous usage data such as pages visited, time on site and browser type (collected via Wix analytics and Google Analytics)

 

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests

• Send you updates about ACRA's work, where you have consented to receive these

• Process and acknowledge donations

• Review volunteer and partnership applications

• Improve our website and communications

• Comply with legal and regulatory obligations

 

4. How We Store and Protect Your Data

Your personal information is stored securely on Wix's servers. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse.

We retain your information only for as long as necessary for the purpose for which it was collected, or as required by law.

 

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share limited information with:

• Service providers — such as Wix (our website platform) and payment processors, who process data on our behalf under strict data protection agreements

• Legal authorities — where required by law or to protect the safety of our beneficiaries, staff or the public

 

6. Cookies

Our website uses cookies, small text files stored on your device, to improve your browsing experience and collect anonymous analytics data. You can control cookie settings through your browser. Note that disabling cookies may affect some website functionality.

 

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw consent to receive communications at any time

• Unsubscribe from our newsletter at any time using the link in any email we send

To exercise any of these rights, please contact us at info@acrasouthsudan.org.

 

8. Third-Party Links

Our website may contain links to partner and donor websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

 

9. Changes to This Policy

We may update this privacy policy from time to time. We will post any changes on this page with an updated date. We encourage you to review this policy periodically.

 

10. Contact Us

Questions about this Privacy Policy?

Email us at info@acrasouthsudan.org · We aim to respond within 5 working days